Frequently asked questions

No. You can change your tariff or cancel whenever you want, with no penalty.

We only need your CUPS and your details. We handle the switch and your power is never cut off.

With the Solar Tariff we compensate it on your bill, with a balance carried over month by month.

Yes, whenever you need to. We help you choose the one that suits you best at any time.

No. The switch is purely administrative: it's handled in your grid operator's systems, not in your home. There are no cuts or interruptions, your electricity keeps working normally the whole time.

No. There's no need to fit panels, batteries or do any work. If you join a nearby solar community, the panels are elsewhere and you receive your share of the energy through the usual grid.

There's no lock-in. You can leave whenever you want with no penalties. We'd rather you stayed because you're happy.

We take care of cancelling your previous contract and activating the new one with Aldea. You don't have to call your current supplier or cancel anything yourself: we handle it for you.

Once you sign, switching supplier usually takes around two or three weeks, depending on the grid operator's timelines. We keep you posted so you always know where things stand.

To join a solar community, yes: you need to be within 1 km. But even if there isn't one nearby, you can still sign up for our 100% green energy as a supplier.

No. Switching supplier is just an administrative step: no cables are touched and there's no interruption to your supply. Your power stays exactly the same, with the same wiring and the same meter.

No. With Aldea there's no lock-in and no penalties. You stay with us because we treat you well and it's worth it, not because we force you to.

Yes. All the energy we supply is backed by 100% renewable guarantees of origin. It's certified clean power, not a marketing label.

Yes, and that's the beauty of the Aldea ecosystem. If there's a solar community near your home (less than 1 km away), you can join it and use energy generated in your own neighbourhood, with nothing to install and at zero cost. We sort it out for you from here.

Both. We work with homes and businesses, adapting the plan and the support to how you use energy. Tell us your situation and we'll suggest what fits best.

No. In a solar community you share the energy from a nearby installation. Nothing goes on your house and there's no building work.

If you live or work within 1 km of an active solar community, you can sign up. Tell us your address and we'll check it for you.

The energy that corresponds to you from the community is discounted straight off your bill. The more the sun produces, the more you save.

Absolutely. If you have a warehouse, premises or a municipal rooftop, we can use it to create or expand a solar community. Get in touch and we'll look into it.

We'll note your interest. We're opening new communities (Valencia, Albacete and more), and we'll let you know as soon as one is within reach.

No. The Aldea app is free for our customers and you'll find it on the App Store and Google Play.

You don't have to install a thing. With your Aldea electricity contract you can already check your consumption and savings from the app or your customer area.

Yes. If you're part of an Aldea solar community, you can see the panels' output, your share and how your savings are growing, all in real time.

Our management platform is called Marlin and it covers the full lifecycle of a solar community: acquisition, contracting, installation and energy management, tariffs and billing. You'll find all the details on the Marlin page, and from contact we'll show you how it fits your organisation.

From the app and your customer area you can reach us in one tap. And you can always call us on 900 953 223.

Yes. We work with chargers compatible with the vast majority of electric and plug-in hybrid vehicles on the market. During the study we choose the one that best suits your car.

Of course. We install solutions designed for shared garages, with a fair split of consumption between neighbours and no management headaches. We also help you with the community side of things.

Yes. All the energy we supply comes from 100% renewable sources. And if you're in one of our solar communities, you can charge with the energy your own community generates.

No need. If there's a solar community within 1 km, you can join without installing anything at your home and use that energy to charge your car too.

We do. Installation and maintenance are included, and you get real support whenever you need it. You just charge and drive.

It's a system that takes the heat already present in the outside air and uses it to heat your home, cool it and provide hot water. Because it harnesses free energy from the environment, every euro of electricity gives you far more heat than a boiler would. A single unit does the job of heating, air conditioning and the water heater.

It depends on your home and how you heat it today, but those coming from gas or oil usually see a significant drop in their heating and hot water bills. In the assessment we give you a realistic estimate for your specific case, with no inflated promises.

Yes. There are subsidies for heat pumps and for the energy retrofit of homes and buildings. We take care of finding the ones you're entitled to and handling all the paperwork for you, so none are left behind.

Not necessarily. We combine grants with financing so the association can retrofit the building with no levy and at zero cost. We study it with you before starting and walk you through every figure.

For individual self-consumption, yes: the panels go on your roof. But if you don't have a roof or don't want building work, you can join a solar community and generate your energy all the same, with nothing to install at home.

Yes. Shared self-consumption is made exactly for this. If there's a solar community within 1 km, you sign up and share the energy of a nearby installation. No panels, no works and nothing to change.

In many cases, yes. We guide you through the grants available in your area and handle the paperwork. Where it applies, we also offer zero-cost financing so you start with no upfront investment.

It depends on your consumption, your installation and how much sun you make use of, so we won't promise magic numbers. The honest thing is to work it out with your real data: tell us your situation and we'll give you a clear estimate.

It's not required, but if you're with Aldea you have it all under one roof: generation, supply and the app to see it clearly. A single point of contact for all your energy.

No. The investment in the panels and the installation is ours. You put in no capital and take on no extra charges: you only pay for the solar energy you use.

They are usually medium to long-term contracts, typically several years, so the installation makes sense and you enjoy a stable price throughout. We agree the exact length based on your project.

During the contract the panels are ours: we are the owners and we take care of maintenance and the warranty. You benefit from the energy they generate without the obligations of ownership.

We make it clear from the start. Depending on what we agree, the installation can become yours, the agreement can be renewed, or we remove the panels. You choose the option that suits you best.

With classic self-consumption you buy the installation and take on the investment. With an on-site PPA you buy nothing: you only pay for the solar energy you use, at a fixed, lower price, with no upfront outlay.

We're a good fit for roofs on industrial warehouses, residential buildings, public buildings, as well as unused land and plots. What matters is that they have enough space and good sun exposure. If you're not sure, send us the details and we'll assess it for free.

It depends on the size of the roof, its orientation and its location. That's why we study each case individually: after assessing your space, we tell you what fixed rent you could receive each month, with no surprises.

No. The cost to you is zero. The investment in the installation, the permits and the maintenance are all on us. You don't put in any money: you simply receive the rent.

We do. Aldea takes care of the maintenance, repairs and operation for the whole contract. You don't have to deal with anything technical.

At the end of the agreed period, you get your roof or land back as set out in writing. Everything is clear from the very start, with no small print.

No. You install nothing and do no building work. You connect to a solar installation that already exists near you and use its energy.

There is no lock-in. You join when it suits you and can leave whenever you want, with no penalties.

It depends on your consumption and the share we assign you. With the calculator you can estimate your savings in a couple of minutes.

You look at the communities available near you, choose the one that fits and sign up. We take care of the rest.

Mainly the will to drive it and its supplies. We take care of the design, the paperwork and the management of the community.

We set aside a share of the community's energy for families at risk of energy poverty, easing their bill directly.

We do, from start to finish. Our platform manages the sharing, the data and the day-to-day monitoring.

Yes. The solution adapts to the available aid and we support you in making the most of the funds that best fit the project.

It depends on your consumption and your roof, but most homes cut their bill significantly each month. In the calculator you get your personalised estimate in minutes.

They are not mandatory. Without batteries you make the most of the sun during the day; with them you store energy for the evening and night. We help you decide based on how you live.

The energy you produce but do not use is fed into the grid and compensated on your bill. We register it so that compensation is active from the start.

We take care of everything: design, installation and paperwork. You get a turnkey solution and a single point of contact from start to finish.

Not necessarily. We have options with no upfront investment, such as financed turnkey, roof rental or a PPA. We find the model that best fits you.

It depends on your consumption, your activity and the available space. After the study we give you a clear estimate of the savings and the impact on your energy cost.

We can work on land, canopies or available ground, and even propose solutions that do not depend on a roof of yours. We assess it in the study.

Yes. We manage all the processing, permits and legalisation. You have a single point of contact for design, installation and paperwork from start to finish.

On schools, sports centres, markets, offices and other municipal facilities. We analyse each roof to choose where self-consumption is most worthwhile.

Yes, there are usually grants and funds available for self-consumption in the public sector. We help you identify them and prepare the application.

The surplus can be offset on the bill or feed an energy community, so the leftover energy reaches residents and shops across the municipality.

We do. We coordinate design, installation, permits and legalisation, and also support you with the grant applications, as a single point of contact.

Yes. We install charging points compatible with practically every electric and plug-in hybrid model on the market.

Much less than filling up with petrol and noticeably less than charging on the street. Charge at night or with your panels and the cost drops even further.

Of course. We set up the charger to use the surplus from your self-consumption so you charge with your own energy whenever there's sun.

Our own technical team. We handle everything, from the study to the assembly, and leave the point running and checked.

For both. We design the installation around your needs, whether charging company vehicles, serving your staff, or both.

Yes. We share the power across the points, monitor consumption and give you clear reports so every charge stays under control.

Absolutely. We integrate the chargers with your panels so you charge with solar energy and the cost per vehicle is minimal.

We take care of the whole cycle: installation, management and maintenance. A single point of contact so you don't have to coordinate anyone else.

We study the town and propose the most useful locations: the centre, car parks, public facilities and through-traffic areas.

We do. We handle the monitoring and maintenance of the whole network so the points are always available.

Yes. We can connect the points with the solar generation from your public buildings for cleaner, more affordable charging.

There are subsidies for charging infrastructure. We guide you on the options and help with the necessary paperwork.

It's a system that takes heat from the outside air to climate your home and warm your water. It uses free, renewable energy, so it consumes very little electricity to give you a lot of comfort.

Yes. The same unit gives you heating in winter and cooling in summer, plus hot water. You don't need a separate boiler or air conditioning units.

Perfectly. Since it runs on electricity, it can be powered by the energy your panels generate. It's the best way to make the most of your self-consumption and cut the bill even further.

Much less than a traditional boiler, because for every unit of electricity it uses it delivers several of heat. In the study we show you the estimated consumption for your specific case.

Schools, sports centres, municipal offices, health centres and other public-use buildings. We study each case to propose the heat pump solution that best fits its use.

It depends on the building and the system it replaces, but heat pumps consume far less than gas or oil. In the audit we quantify the estimated savings for your municipality.

Yes. Heat pumps run on electricity, so they can be powered by the municipal solar self-consumption. Combining them cuts the buildings' spend and emissions even further.

There are usually public grants for the energy upgrade of municipal buildings. We identify the ones that apply to your project and handle the paperwork together with the council.

It means sharing the energy from a single solar installation among several nearby consumers. Instead of one company using it all, the energy is split among the participants within the radius set by regulation.

We rent it, install the solar on it and build the energy community on top. You earn income from the roof without installing, investing or dealing with anything: we manage it all.

No. We can start from the installation you already have, help you build a new one designed for sharing, or install on a roof you rent us. We adapt the solution to your starting point.

Consumers near the installation within the radius allowed by regulation: companies in the same estate, tenants of a building or nearby neighbours. We define together who joins the community.

We do. We design the sharing among participants, handle the collective self-consumption process and continuously manage the energy, contracts and billing. You have a single point of contact.

It depends on your usage and how much predictability you want. We analyse your bills and usage curve and recommend the model that saves you the most, no pressure.

Yes. All the electricity we supply comes from certified renewable sources, so your business uses clean energy without having to do anything different.

We work without abusive lock-ins or hidden clauses. We explain the terms clearly before you sign so you can decide with peace of mind.

Of course. We review your bill and real usage to see if you're overpaying and which tariff would fit you best. The study commits you to nothing.

No. You can benefit from collective self-consumption while keeping your current supplier.

No. The installation is mounted on the roof and common areas; there is no work inside your home.

We work with roofs or terraces larger than 500 m². If your building has one, contact us and we’ll study it.

When the rental ends, unsold coefficients become the property of the association, along with the whole installation.

Aldea handles maintenance and insurance throughout the roof-rental period.

It depends on the shared-services usage and the predictability you want. We analyse your bills and recommend the model that saves the most.

Yes. All the electricity we supply has certified renewable origin.

The chairperson or the administrator signs on behalf of the association. We prepare all the paperwork.

Of course. We review the shared-services bill to see if you’re overpaying. The study commits you to nothing.

There are public grants, such as Next Generation funds, which can cover a significant part of the investment depending on the energy savings achieved. The amount depends on each call; we advise you on those in force in your area.

Yes. We prepare and submit the grant documentation and its subsequent reporting.

It depends on the scope of the works. After the diagnosis we give you a realistic timeline before starting.

Absolutely. Adding solar panels to the renovation maximises savings and further improves the building’s efficiency.

Most works (façade, roof) are done from the outside and common areas. If any affects the interior, it is planned with residents.